Technician-Help Desk Senior - HS IS Logistics Customer Support Corporate

Summary

Provide support to employees or internal customers in resolving complex or escalated technology issues. Ensure the proper day-to-day operation of internal technology applications and equipment. Troubleshoot software and hardware issues on laptops, desktops, tablets, smartphones, servers, and/or network equipment. Perform updates, repairs, upgrades, backups, and other maintenance tasks. May also handle phone and email assistance as well. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned.

Responsibilities

• Provides high level technical assistance to computer system users.
• Solves complex problems dealing with a variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied.
• Maintains current and advanced knowledge of hospital information systems, software, networks and telecommunications technologies.
• Uses advanced tools, advanced knowledge and experience to analyze, diagnose and resolve problems.
• Acts as a knowledge author by composing new support documentation and evaluating and maintaining existing support documentation.
• Provides leadership and direction to junior information systems staff.
• Completes assigned goals.

Requirements, Preferences and Experience

Experience

Preferred: Bachelors degree or greater than 3 years experience dependent on education.

Minimum: Minimum of three years of related experience.

Licensure, Registration, Certification

Minimum: DRIVER'S LICENSE (CURRENT)

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:

• Competitive salaries
• Paid vacation/time off
• Continuing education opportunities
• Generous retirement plan
• Health insurance, including dental and vision
• Sick leave
• Service awards
• Free parking
• Short-term disability
• Life insurance
• Health care and dependent care spending accounts
• Education assistance/continuing education
• Employee referral program

Job Summary:
Position: 3016 - Technician-Help Desk Senior
Facility: BMHCC Corporate Office
Department: HS IS Logistics Customer Support Corporate
Category: Information Systems
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:TN:Memphis
Located in the Memphis metro area

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