Specialist-Product Support Engineer Intermediate - HS IS Technical Services Corporate

Summary

Perform post-sale, on-site technical product support, regardless of discipline (e.g., Hardware, Network, or Software). Perform installations, upgrades, testing, and/or maintenance. Provide guidance to clients on function, usage, and operation of products. Possess in-depth knowledge of the organization's products and/or services. Serve as liaison between the organization and customers. Convey customer feedback to technical design and engineering staff. Resolve escalations from technical product support technicians and may handle technical implementation of technology products. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned.

Responsibilities

• Installs and configures peripheral devices.
• Maintains knowledge of LAN/WAN structure.
• Identifies and troubleshoots technology issues.
• Communicates and Documents as required.
• Completes assigned goals.

Requirements, Preferences and Experience

Experience

Preferred: Associate degree in IS or greater than four years of experience depending on education.

Minimum: Minimum of four years of relevant experience or equivalent combination of experience and education.

Licensure, Registration, Certification

Minimum: DRIVER'S LICENSE (CURRENT)

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:

• Competitive salaries
• Paid vacation/time off
• Continuing education opportunities
• Generous retirement plan
• Health insurance, including dental and vision
• Sick leave
• Service awards
• Free parking
• Short-term disability
• Life insurance
• Health care and dependent care spending accounts
• Education assistance/continuing education
• Employee referral program

Job Summary:
Position: 2881 - Specialist-Product Support Engineer Intermediate
Facility: BMHCC Corporate Office
Department: HS IS Technical Services Corporate
Category: Information Systems
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:TN:Memphis
Located in the Memphis metro area