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Director-Information Systems Business Operations - HS IS Admin Corporate

Job ID: 2395
Job Category: Information Systems
Job Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Facility: BMHCC Corporate Office
Location: Memphis, TN

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The Director of IT Business Operations is responsible for Technology Business Management, IT Service Planning and Modeling, and IT Project Reviews. These functions exist to ensure that we drive ever increasing value out of each dollar spent in non-clinical areas with significant focus on affordability and resource management. We serve to standardize processes across Baptist Technology Services in these areas so we effectively and efficiently run as a customer-focused business and assist Baptist Memorial Health Care Corporation in delivering on the mission of healing, preaching, and teaching.


  • Manages the accurate counts and utilization of software license while ensuring compliance with utilization reports and metrics
  • Collaborate closely with Corporate Procurement department to ensure all contracts are compliant with Baptist Policy.
  • Manages and facilitates the payments of IT invoices and purchase requests for IT hardware, software, and services.
  • Coordinates the standardized onboarding of new IT product vendors and service providers as well as any annual compliance requirements or recertification necessary for vendors.
  • Ensures that documented Service Level Agreements (SLA) as established are properly supported and coordinated with IT departmental policies and funding mechanisms.
  • Maintains and coordinates annual reviews of all IT department policies and procedures both within IT and with corporate departments.
  • Carrying out other special projects as needed

Requirements, Preferences and Experience


Preferred: Master's Degree in Business Administration or related Field

Minimum: Bachelor's Degree in Business Administration or related Field


Minimum: 3 years of Management experience at a senior, strategic level role.

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:
  • Competitive salaries
  • Paid vacation/time off
  • Continuing education opportunities
  • Generous retirement plan
  • Health insurance, including dental and vision
  • Sick leave
  • Service awards
  • Free parking
  • Short-term disability
  • Life insurance
  • Health care and dependent care spending accounts
  • Education assistance/continuing education
  • Employee referral program

Job Summary:
Position: 14880 - Director-Information Systems Business Operations
Facility: BMHCC Corporate Office
Department: HS IS Admin Corporate
Category: Information Systems
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:TN:Memphis
Located in the Memphis metro area
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