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Supervisor-Customer Service Float Pool - MG Clinical Services Corporate

Job ID: 8279
Job Category: Leadership & Administration
Job Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Facility: BMG-Corporate
Location: Memphis, TN

Summary

Assists with the operational administration of float pool staff, training programs and required governmental reporting. Serves as a resource to both float pool employees and clinic managers. Coordinates staffing request and adjusts as necessary. Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Performs other duties as assigned.

Responsibilities

  • Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
  • Performs daily and monthly close out procedures for internal controls and cash balancing.
  • Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
  • Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
  • Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
  • Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
  • Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
  • Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
  • Coordinates Meaningful Use Attestation.
  • Provides guidance and leadership to the float pool staff.
  • Coordinates resources necessary for training and educational modules for Float Pool Staff and BMG.
  • Manages daily staffing activities, workflow, and work schedules as necessary.
  • Completes assigned goals


Requirements, Preferences and Experience

Education:
Bachelor's degree or four years of clinical experience.

Experience:
Prior management experience.

Physical Requirements:
Work requires the physical demands of standing, bending, lifting, stooping or performing other work requiring light physical exertion (up to 30 pounds) on an occasional basis (up to 15% of time) and frequent walking; or moderate physical exertion (up to 50 pounds) on an intermittent basis (not a routine part of the job.)

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:
  • Competitive salaries
  • Paid vacation/time off
  • Continuing education opportunities
  • Generous retirement plan
  • Health insurance, including dental and vision
  • Sick leave
  • Service awards
  • Free parking
  • Short-term disability
  • Life insurance
  • Health care and dependent care spending accounts
  • Education assistance/continuing education
  • Employee referral program

Job Summary:
Position: 14565 - Supervisor-Customer Service Float Pool
Facility: BMG-Corporate
Department: MG Clinical Services Corporate
Category: Leadership & Administration
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:TN:Memphis
Located in the Memphis metro area
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