Supervisor-Financial Counselor - HS Financial Counseling Corporate

Summary

The Financial Counselor Supervisor will manage day to day operations and work flow of the Financial Counselors across multiple sites and specialties. The Supervisor will collaborate with the overall physician and hospital revenue cycle departments, and clinic staff to meet the metrics, mission, vision, and values of the BMG and BMHCC organizations.

Responsibilities

• Continual review of office processes for improvement and recommend changes needed.
• Assist with the development and documentation of employee job descriptions and workflow policies and procedures for staff.
• Provide educational tools for the team.
• Communicate well and regularly with team. Keep them updated on departmental changes and upcoming events as well as events and changes on a system level.
• Must have the ability to lead others, manage day to day operations and work flow of the department.
• Maintain policy and procedures for productivity standards.
• Maintain staff productivity reports and report to manager on weekly/monthly basis.
• Prepare annual evaluations for review by manager and administer annual evaluations.
• Responsible for handling any disciplinary actions needed including terminations.
• Responsible for processing weekly payroll and approving PTO.
• Maintain a high level of professionalism and respect at all times.
• Responsible for training of staff, making sure they get to the proper training classes
• Responsible for reporting departmental updates to manager in a timely manner.
• Must hold monthly staff meetings to keep staff informed.
• Responsible for keeping the team motivated.
• Responsible for identifying and resolving issues that may create barriers for the staff.
• Responsible for reporting any system issues for resolutions.
• Responsible for completing all paperwork to process new hire and terminated employees.
• Responsible for interviewing for open positions.
• Responsible for making sure office is secure. All cash received must be posted every day.
• Conduct site visits to round on direct reports.
• Ensures that customer satisfaction is achieved through courteous and effective communication, problem solving, and efficient processes.
• Responsible for the appropriate training of staff and providing staff updates and training at regularly scheduled meetings.
• Maintains confidentiality in compliance with HIPPA regulations and ensures that department remains compliant with all relevant regulations.
• Other duties as assigned.

Requirements, Preferences and Experience

Education

Minimum: Bachelor's degree or 5 years work experience

Experience

Preferred: 5 years management experience in patient accounting preferred

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:

• Competitive salaries
• Paid vacation/time off
• Continuing education opportunities
• Generous retirement plan
• Health insurance, including dental and vision
• Sick leave
• Service awards
• Free parking
• Short-term disability
• Life insurance
• Health care and dependent care spending accounts
• Education assistance/continuing education
• Employee referral program

Job Summary:
Position: 1484 - Supervisor-Financial Counselor
Facility: BMG-Central Business Office
Department: HS Financial Counseling Corporate
Category: Finance and Accounting
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:TN:Memphis
Located in the Memphis metro area