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Specialist-Customer Care II - HS Customer Service

Job ID: 20109
Job Category: Finance and Accounting
Job Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Facility: BMH - Central Business Office
Location: Memphis, TN


Serves as a resource to patients and/or their appointed representatives with the Baptist Charity Policy, charity applications and underinsured. Performs other duties as assigned,


  • Works with patient and/or patient designated representative.
  • Reviews Charity Applictions.
  • Daily reveiws Work Queues for Underinsured.
  • Completes all assigned goals

Requirements, Preferences and Experience


Preferred: Some college or an associates degree is preferred.


Preferred: Preferred clerical skills with a working knowledge of accounting and 5 years experience in a physicians or hospital setting.

Minimum: One year experience in a physicians or hospital setting.

Special Skills

Preferred: Knowledge of ICD-9, ICD-10, CPT and HCPCS codes and certification and/or degree in Healthcare Administration Business, Finance or related fields preferred.

Minimum: Aibility to type and key accurately, problem solving, written an d oral communication skills, financial counseling skills - knowledge of insurance billing (both hospital and professional settings) and collections - knowledge of insraunce guidelines as it relates to CMS guidelines, TennCare and/or Medicaid based by state specified requirements. Ability to recognize and communicate to clinical staff or designee when insurance companies require additional review becasue of NCCI, CCI , LMRP, Mutually Exclusive and Medical Necessity edits. Effective Verbal, written and customer service skills as it relates to patients and insurance companies. Able to create communications to patients and insurance companies as needed to resolve issues to complete billing/claim processes.


Preferred: Working knowledge of 10 key calculator, typing and computers

Minimum: PC skills, and keyboarding are required

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:
  • Competitive salaries
  • Paid vacation/time off
  • Continuing education opportunities
  • Generous retirement plan
  • Health insurance, including dental and vision
  • Sick leave
  • Service awards
  • Free parking
  • Short-term disability
  • Life insurance
  • Health care and dependent care spending accounts
  • Education assistance/continuing education
  • Employee referral program

Job Summary:
Position: 5585 - Specialist-Patient Assistance
Facility: BMH - Central Business Office
Department: HS Customer Service
Category: Finance and Accounting
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:TN:Memphis
Located in the Memphis metro area
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