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Job ID: 20301
Job Category: Billing Claims and Revenue
Job Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Facility: NEA - Clinics
Location: Jonesboro, AR

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The Manager-Billing provides direction and management to staff responsible for productivity and collections for patient billing, patient credit balances as well as commercial and government insurance credit balances. Collaborates with the overall physician and hospital revenue cycle department to meet the metrics, mission, vision and values of the BMG organization.


1.Assists with development of all billing department's priorities, procedures and policies for BMHCC, BMG and its Foundations. Determine appropriate and effective performance metrics and staff requirements for the department to run with efficiency, accuracy and outstanding customer service.

2.Develops processes and procedures for the efficient and successful flow of interdependent information between the third party billing vendors, both government and commercial.

3.Designs and executes key strategies to drive collection of earned reimbursement.

5.Oversees and manages the daily performance of their reporting staff.

6.Monitors insurance accounts receivable activity and performance and initiates appropriate corrective measures as needed, as well as monitoring all departmental processes to ensure compliance with performance metrics. Proactively identify and assess trends and aberrations then proposing a course of action to the leadership team.

7.Monitors billing compliance with all third party payer regulations.

8.Ensures that customer satisfaction is achieved through courteous and effective communication, problem solving and efficient processes.

9.Resolves complex patient, physician and other patient issues when necessary.

10.Promotes a team-oriented environment that fosters effective collaboration within and outside of the department.

11.Hires, coaches and motivates team; Implements and monitors staff productivity and service performance metrics.

12.Maintains confidentiality in compliance with HIPAA regulations and ensures that department remains compliant with all relevant regulations.

13.Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.

14.Manage and increase the effectiveness and efficiency of Shared/Support Services through improvements to each function as well as coordination and communication between support and business functions.

15.Play a significant role in long-term planning, including initiatives geared toward operational excellence.

16.Responsible for maximizing reimbursement, meeting established clean claim rates and timely resolution of payer suspended and/or rejected claims.

17.Perform any other related duties as required or assigned.

Requirements, Preferences and Experience

Broad knowledge in business administration, finance, healthcare administration, etc.

Bachelor's degree or equivalent work experience with demonstrated results. Minimum of 5 years related experience and/or training, and 2 years related management experience, with experience within a large integrated healthcare delivery system preferred.

Epic experience highly desired.

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:
  • Competitive salaries
  • Paid vacation/time off
  • Continuing education opportunities
  • Generous retirement plan
  • Health insurance, including dental and vision
  • Sick leave
  • Service awards
  • Free parking
  • Short-term disability
  • Life insurance
  • Health care and dependent care spending accounts
  • Education assistance/continuing education
  • Employee referral program

Job Summary:
Position: 1389 - Manager-Billing
Facility: NEA - Clinics
Department: MG CBO Billing
Category: Billing Claims and Revenue
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:AR:Jonesboro
Located in the Jonesboro and Northeast Arkansas metro area
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