Representative-Customer Service

Summary

Serves as Hospital concierge while supporting the safety and security services to all patients, visitors and staff. Handles all telephone calls and walk-up requests for designated area. Supports programs of Guest Services to include facilitating guest transportation, maintaining wheelchairs stock in lobby and directing complaints/questions to appropriate personnel. Performs other duties as assigned.

Responsibilities

• Answers telephones and greets customers using customer service techniques to promote positive image of organization.
• Serves as Hospital concierge while supporting the safety and security services to all patients, visitors and staff.
• Monitors services and supplies for accuracy and effectiveness, maintaining reports and departmental documentation.
• Assist with orientation of new volunteers.
• Completes assigned goals.

Requirements, Preferences and Experience

Education

Minimum: Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Experience

Preferred: 3 years general office or customer service-related experience.

Minimum: 1 year general office, customer service or experience in a health care setting.

Special Skills

Preferred: Experience with basic office equipment.

Minimum: Basic computer skills and excellent customer service skills.

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:

• Competitive salaries
• Paid vacation/time off
• Continuing education opportunities
• Generous retirement plan
• Health insurance, including dental and vision
• Sick leave
• Service awards
• Free parking
• Short-term disability
• Life insurance
• Health care and dependent care spending accounts
• Education assistance/continuing education
• Employee referral program

Job Summary:
Position: 6934 - Representative-Customer Service
Facility: BMH - Women's Hospital
Department: WH Guest Services BMH Women's
Category: Administrative Non Clinical Support
Type: Non Clinical
Work Type: PRN
Work Schedule: Rotating
Location: US:TN:Memphis
Located in the Memphis metro area