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Trainer-Registration - MG CBO Registration

Job ID: 22523
Job Category: Finance and Accounting
Job Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Facility: BMG - Central Business Office
Location: Memphis, TN


This position is responsible for providing education/training to new hires and for on-going education to staff across the organization. This position is also accountable for the on-going development, implementation and monitoring of the quality of information input into the system during the process of scheduling, insurance, pre-registration and registration.


  • Conduct registration and scheduling education/training to staff
  • Responsible for identifying and developing competencies for staff
  • Assist in the development and update of all training materials
  • Responsible for the success of all assigned registration related revenue cycle activities.
  • Provides guidance and development for best practices related to appointment scheduling, registration and front desk workflows.

Requirements, Preferences and Experience


Preferred: Associate degree or equivalent in healthcare business related field or equivalent combination of education and experience. Baptist OneCare Credentialed Trainer (EPIC - Cadence) CHAA(Certified Health Access Associate)

Minimum: Minimum High School Diploma CHAA(Certified Health Access Associate) certified or obtain within a year of employment.


Minimum: Five years or more physician practice experience to include patient registration and insurance verification or related area. In-depth knowledge and understanding of both governmental and commercial payers. Must be knowledgeable of the revenue cycle and practice management systems.

Licensure, Registration, Certification

Minimum: CHAA

Special Skills

Preferred: Previous teaching or training experience desired.

Minimum: Ability to demonstrate effective training skills is required. Excellent interpersonal skills are required with the ability to develop strong, collaborative relationships with individuals from various levels of the organization. Judgment and initiative requires as the Registration Training Specialist is accountable for accuracy and timelines of work that impacts the entire physician revenue cycle.


Preferred: Proficiency in EPIC practice management

Minimum: Possess basic computer skills, basic knowledge of Microsoft Word or Excel, medical terminology, registration and insurance verification processes.

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:
  • Competitive salaries
  • Paid vacation/time off
  • Continuing education opportunities
  • Generous retirement plan
  • Health insurance, including dental and vision
  • Sick leave
  • Service awards
  • Free parking
  • Short-term disability
  • Life insurance
  • Health care and dependent care spending accounts
  • Education assistance/continuing education
  • Employee referral program

Job Summary:
Position: 12595 - Trainer-Registration
Facility: BMG - Central Business Office
Department: MG CBO Registration
Category: Finance and Accounting
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:TN:Memphis
Located in the Memphis metro area
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