Supervisor-Teleservices

Summary

Manages resource utilization and communication to achieve the organizational goals. Has direct supervisory accountability for all positions, employees, operations, and activities within the assigned call center; including coordination staff training, assigning and reviewing work, and evaluating performance independently or in conjunction with a higher-level supervisor/manager. Performs other duties as assigned.

Responsibilities
• Supervises and coordinates the day-to-day delivery of patient care/customer service.
• Supervises daily operations, activities, and personnel of the call center area.
• Participates in the goal setting process, recommends policy and procedure and assists in

evaluating programs.
• Acts as a change agent, evaluating present systems and creating efficient, effective systems as

necessary.
• Coordinates and maintains work schedule for all staff.
• Reviews, Edits and Approves payroll for staff.
• Maintains employee personnel files.
• Completes work orders for department.
• Places orders for all department supplies and minor equipment.
• Reviews call recordings for all staff monthly and provides feedback.
• Demonstrates the professional role model.
• Implements cost effective solutions.

Requirements, Preferences and Experience

5 years customer service/call center experience with 1 year of management experience in related field. Leadership experience utilizing problem-solving methodologies.

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:

• Competitive salaries
• Paid vacation/time off
• Continuing education opportunities
• Generous retirement plan
• Health insurance, including dental and vision
• Sick leave
• Service awards
• Free parking
• Short-term disability
• Life insurance
• Health care and dependent care spending accounts
• Education assistance/continuing education
• Employee referral program

Job Summary:
Position: 13256 - Supervisor-Teleservices
Facility: BMH - Memphis Hospital
Department: ME Teleservices Admin Baptist Memphis
Category: Leadership & Administration
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:TN:Memphis
Located in the Memphis metro area