Admissions Technology and CRM Specialist

Overview

Admission Data Specialist

Responsibility:

Serves as the primary administrator of the Jenzabar Relationship Management (JRM) system (including Salesforce and TargetX environment); identifies creative solutions and incorporate new processes to improve workflows, production, security, and the efficiency of the JRM communication and admission application system; develops reports for admission planning and analysis; and ensure the integrity of admission data and systems. The position works internally with other offices, including Information Technology, Business Services, Financial Aid and the Registrar’s Office. Externally, this position works with third-party vendors such as Jenzabar, College Board, and ACT to transfer and integrate data resources between platforms and systems. Serve as the functional expert on the JRM system, leveraging the capabilities of the system to support both efficient internal business processes and a compelling experience for external users, including prospective students, parents, and counselors, as they interact with the admission office. Under the direction of the Director of Admissions.  Responsible for all functions 8 hours/day, 5 days/week.  Incumbents are subject to hours beyond the normal workday.

Responsibilities

• Configure and maintain the totality of the JRM/TargetX/Salesforce environment to increase work-flow efficiency and/or the user experience.
• Manage all facets of the processing of student contact data, from prospect to enrolled student implementing the communication plan via the JRM email campaign and text applications in order to encourage and facilitate enrollment of qualified applicants.
• Manages and supervises the admissions process for all applicants to the college; assesses, evaluates, and interprets applicants’ admissions documents to determine eligibility; manages applicant data files electronically.
• Create and maintain reports/queries to help assess performance, productivity, and efficiency of the admissions office functions.
• Creates SOPs and training materials for use of the JRM and assist with training sessions on the various technologies associated with admissions.
• Acts as a liaison between admissions and IT, Registrar’s Office, Business Services, Financial Aid and faculty/staff users.
• Serves as data governance subject matter expert for the department and is responsible for definitions, processes and procedures, quality, accuracy and maintenance.
• Performs related accountabilities as required or directed.

Education

 Desired:  Bachelor's degree in information technology, business, marketing, education or related field, such as a health science degree.

 Minimum:  

Experience

 Desired:  Two (2) years or more experience in undergraduate or graduate college admissions technology, using Salesforce/TargetX/JRM, particularly as an Administrator.

 Minimum:  

Licensure, Registration, Certification

 Desired:  Valid driver's license. Liability insurance.

 Minimum: