Clinic Supervisor

Overview

Job Summary

To provide consistent high-quality care to patients and evaluate the needs of patients. Assist Practice Managers in resource utilization and communication to achieve the organizational goals. This position will serve as coach and supervisor for all clinical staff to include the coordination of staff training, assigning, and reviewing work, and evaluating performance independently or in conjunction with a higher-level supervisor/manager. Performs other duties as assigned.Skill in communicating clearly and effectively using standard English in written, oral, and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties. Maintains Certification.

Job Responsibilities

• Assist the Practice Manager in leading the day-to day operation and coordination of patient care services and to improve patient, provider, and staff satisfaction.
• Provide day to day direct supervision/coaching of all clinical staff, including working in collaboration with HR and Practice Manager on disciplinary actions, feedback, and performance appraisals.
• Provide training of staff.
• Assist Practice Manager with Performance Appraisals and the hiring /termination of staff.
• Analyze clinical practice and identify opportunities to increase quality, safety, effectiveness, and efficiency. Identify clinical indications to measure, evaluation and improve care.
• Manage tasks and patient/provider follow up with assistance from team.
• Conduct one on one meetings with staff on a weekly to monthly basis.
• Accomplish orientation, education, and training of new staff.
• Supervise proper routine cleaning and storage of medical equipment.
• Ensure the stocking of exam rooms is standard and complete.
• Troubleshoot and coordinate solutions for EPIC scheduling issues.
• Assists in the performance of procedures for the patient population served in a manner that is consistent with established policies and procedures
• Provides for patient safety.
• Possesses the ability to perform day to day clerical task and related duties.
• Participates in ongoing educational activities.
• Responsible for recruitment, retention, performance reviews and professional development related to clinical staff with the input of the Practice Manager.
• Oversee the completion/monitoring of staff competencies. Ensures that staff maintain certifications and licensure.
• Identify and establish clinical learning opportunities for students in various health care disciplines.
• Able to effectively understand and show competency of the tasks and procedures required of a CMA, LPN, or RN.
  • Take vital signs
  • Perform CLIA waived laboratory tests.
  • Take and document patients’ history and chief complaint.
• Understand proper process for updating a patient’s medical records for the provider visit by documenting clearly and correctly, assures that the right forms in the medical record.
• Provides health related education to patient and their families as needed.
• Provides investigation, feedback, and resolution to feedback forms of involved staff members.
• Completes assigned goals.

Experience

Minimum Required: Must have a minimum of 3 – 5 years recent experience in healthcare. Plus, one year of leadership responsibilities.

Preferred/Desired: Three years LPN with three years in a leadership role and in a Clinic setting

Education     

Minimum Required: High School diploma or GED

Preferred/Desired: associate degree or higher

Training

Minimum Required: Approved nursing or medical assistant course

Preferred/Desired

Special Skills

Minimum Required:   Computer literacy, previous work in a Electronic Medical Records (EMR) system.

Preferred/Desired

Licensure  

Minimum Required: must hold a current and active Certificate Medical Assistant, Licensed Practical License (LPN) or Registered Nurse (RN).Must hold current Basic Life Support (BLS)

Preferred/Desired