Office Supervisor

Overview

Supervisor-Office     
Job Code: 21500    
FLSA Status
Job Family: ADMIN SUPPORT
Job Description Title:  Supervisor-Office

Job Summary
Provides supervision for office operations to include planning, scheduling, organizing, and coordinating various administrative activities as required for efficient daily operations; provides project oversight as assigned.

Job Responsibilities
•    Provides direct supervision of clerical staff serving in various roles, ensuring efficient and timely turnaround at patient check-in, scheduling and check-out stations. 
•    Maintains payroll oversight for clerical staff, including approval of time off, staffing and scheduling.
•    Maintains clinic cash controls on day-to-day basis.
•    Works with BOC to update provider schedules and make necessary changes.
•    Fills in, when necessary, for the purpose of business continuity. 
•    Educates and trains all clerical staff members as to best practices, EMR/Cadence updates and organizational policies. 
•    Manages inventory of office supplies, including ordering and inventory maintenance. 
•    Maintains confidentiality and expectation of confidentiality among the clerical staff. 
•    Works closely with providers, providing updates when necessary. 
•    Communicates effectively with all providers, staff members and administrators, in order to provide a high level of care. 
•    Works closely with billing and coding services in order to promote efficient revenue cycle services.
•    Supports clinic operations leader and clinic administration in ongoing initiatives as needed.

Specifications
Experience
Description    
Minimum Required: 5 years clerical experience in medical office    
Preferred/Desired

Education
Description    
Minimum Required: High School diploma or equivalent    
Preferred/Desired
    
Training
Description    
Minimum Required: Familiarity with medical coding and medical office operations    
Preferred/Desired

Special Skills
Description    
Minimum Required    
Preferred/Desired

Licensure
Description    
Minimum Required    
Preferred/Desired: Eligibility to sit for AAPC/CPC examination

Reporting Relationships
Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.
Reporting Relationships: Yes

Work Environment
Functional Demands
Label                 Short Description         Full Description
Sedentary          Very light energy level    Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart
Light                  Moderate energy level    Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher)
Medium             High energy level            Lift and carry 40-50lbs. Push/pull +/- 150-200lbs. (Patient on bed,                                                                               stretcher)  Lateral transfer 150-200lbs. (ie. Patient)
Heavy                Very high energy level    Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie.                                                                   Patient on bed, stretcher). Lateral transfer or max assist sit to stand                                                                            transfer. 
Functional Demands Rating: Light

Activity Level Throughout Workday
Physical Activity Requirements – Sitting: Frequent
Physical Activity Requirements – Standing: Frequent
Physical Activity Requirements – Walking: Frequent
Physical Activity Requirements - Climbing (e.g., stairs or ladders): Occasional
Physical Activity Requirements - Carry objects: Occasional
Physical Activity Requirements - Push/Pull: Occasional
Physical Activity Requirements – Twisting: Occasional
Physical Activity Requirements – Bending: Occasional
Physical Activity Requirements - Reaching Forward: Occasional
Physical Activity Requirements - Reaching Overhead: Occasional
Physical Activity Requirements - Squat/Kneel/Crawl: Occasional
Physical Activity Requirements - Wrist position deviation: Frequent
Physical Activity Requirements - Pinching/fine motor activities: Frequent
Physical Activity Requirements - Keyboard use/repetitive motion: Frequent
Physical Activity Requirements - Taste or smell: Not Anticipated
Physical Activity Requirements - Talk or hear: Continuous

Sensory Requirements
Color Discrimination: Yes
Near Vision: Accurate
Far Vision: Accurate
Depth Perception: Accurate
Hearing: Accurate

Environmental Requirements - Blood-Borne Pathogens: Anticipated
Environmental Requirements – Chemical:  Not Anticipated
Environmental Requirements - Airborne Communicable Diseases: Anticipated
Environmental Requirements - Extreme Temperatures: Not Anticipated
Environmental Requirements – Radiation: Not Anticipated
Environmental Requirements - Uneven Surfaces or Elevations: Not Anticipated
Environmental Requirements - Extreme Noise Levels: Not Anticipated
Environmental Requirements - Dust/Particular Matter: Occasional
Environmental Requirements - Othe