Customer Service Coordinator Lead

Overview

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs lead duties as assigned.

Responsibilities

• Completes daily front office operations through excellent organizational and time management skills.
• Greets and assists patient/visitors in the check in/out process in a professional and compassionate manner.
• Knowledgeable of all policies and procedures and adheres to all applicable policies and procedures.
• Demonstrates compliance with all revenue cycle responsibilities.

Specifications

Experience

Minimum Required

• 2 years directly related customer service experience in a clinic or family practice setting.

Preferred/Desired

Education

Minimum Required

• High School Diploma. Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Associate's Degree

Training

Minimum Required

Preferred/Desired

Special Skills

Minimum Required

• Computer skills to include MS Work, Excellent organizational skills. Detail oriented.

Preferred/Desired

• Experience with EMR and Clinical Trial Management System.

Licensure

• None

Minimum Required

Preferred/Desired