Coordinator-Customer Service II

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.

• Performs daily and monthly close out procedures for internal controls and cash balancing.

• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.  

• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.

• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.

• Answers telephone, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Seeks help from appropriate sources when needed. 
• Complies with all organizational policies regarding ethical business practices.
• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
• Schedules appointments, gathers demographic and insurance information and enters into the practice management system.

• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.

• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.

• Completes assigned goals.

A knowledge of medical terminology, basic typing skills and the use of a word processor is required. 

1 year of experience in a physician practice or clinic. 

High School Graduate/GED